Thank you for shopping at Eskimo! We hope our products live up to your expectations.
If for any reason this is not the case you can return the item(s) within 14 days after receiving your parcel.

It’s not possible to exchange an item.

How can I return an item?
  1. Send an email to Webshop@eskimo.eu and request the return documents.
    Our customer service employees will reply with the necessary returns label and – document.
  2. Fill in the returns document as thoroughly as possible.
  3. Make sure the items are undamaged and in their original Eskimo-packaging, and place them all together in the bag/box you’d like to send back.
    Be sure to include the returns form.
  4. Securely close your package and add the returns sticker on top. It’s possible you’ll have to write your address in the ‘sender’ box.
  5. Drop off your parcel at the used postal office.

Does it cost me money to return items?
No worries, the return is completely free. We provide you with the necessary documents to return your parcel free of charge.

Can I return items from different orders in one package?
Of course, you can definitely combine items from different orders in one package, as long as all the orders have been received max 14. days ago (on the day of sending your return) and you mention the different order numbers clearly on the form. This to ensure clarity for our returns service.

Can I exchange an item?
Unfortunately, exchanging items is not possible, due to logistical reasons. You can always place a new order via our Webshop.

When will I receive the refund?
The refund is processed approximately 1-14 days after receiving your parcel. During very busy periods (for example the Christmas holidays) it is however possible to experience a slight delay. We do our best to process your return as quickly as possible!


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