The customer acknowledges to contract exclusively in accordance with the general stipulations at issue, from which can only be deviated with the explicit and written approval of Eskimo. Any additional and following orders will be effected under acceptance of the mentioned general terms and conditions. If one of the clauses stipulated below should lose its validity, this will by no means result in the invalidity of the remaining clauses.

Free right of replacement and return

The consumer has the right to inform the seller that he abandons his purchase, within 14 days following the day of product delivery, without payment of any fine and without motive given. The purchase of any article shall only become final after this return period of 14 days has expired. As soon as the consumer has notified his wish to withdraw from the contract, a new period of 14 days starts to run in which the consumer must also effectively return the good to the seller.

For further information, we refer to article 7, in which the right to abandon the purchase is explained. Eskimo is entitled to provide this proof by photography.

The consumer may open and use the goods as long as he does not go beyond what is necessary to inspect/assess the products.

The consumer also retains his right of withdrawal at all times.

ESKIMO may claim compensation from the consumer if the consumer has caused a decrease in value of the returned goods (e.g. soiled, damaged, handled, returned without original labels or price tags or with opened or removed hygiene stickers).

Delivery/shipping charges
Eskimo is dependent on her suppliers and shall deliver within five to seven working days after receipt of the order, unless her own supplier is unable to deliver on time. If so, the consumer cannot claim damages in case of late delivery or impossibility to deliver the articles. In case of impossibility to deliver the goods, Eskimo will inform the consumer, at which the consumer has the choice either to choose a similar article at its current price or to have the purchase amount credited without any additional costs or compensations.

The minimum value of the order for a delivery free of charge is EUR 60 (sixty Euro). For orders with a lower value, postal expenses will be charges. Upon booking an order, these will be mentioned separately and explicitly. For deliveries outside Belgium, postal expenses will always be charged and be mentioned separately and explicitly upon booking an order.

Prices and methods of payment
Prices valid at the moment of ordering shall be applicable. All prices mentioned include legally provided VAT.Payments shall be done by credit card. Unless agreed otherwise, the agreement shall only be concluded after payment as above. Eskimo reserves the right to refuse certain payment methods anytime after credit rating investigation. Every shortcoming in complying with these general conditions, the customer not observing the agreement he made, grants Eskimo the right either to stop and postpone deliveries, without considering any term of notice, or to terminate the current agreement, without prejudice to the right to claim the damages actually to be proven. The same applies in case of bankruptcy of the customer, application for composition, entry into a collective debt settlement, dissolution with claim in liquidation en/or suspension of payments of the customer.

Refusal of orders
If Eskimo is unable to fulfil an on-line order, it shall inform the consumer without delay. Valid orders via the Eskimo Webshop can only be placed in the following languages: Dutch, French and English.

Retention of title
All articles remain the exclusive property of Eskimo until full payment.

Protection of personal data
Eskimo commits herself not to provide, sell or hand over your personal data to third parties under any circumstances, and not to use your personal data for commercial or promotional actions (except companies belonging to the Eskimo Group). Eskimo strictly observes the Belgian Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data. You can write a letter to the address mentioned in article 10, if you do not wish to be contacted for commercial or advertising actions. If, beyond the control of Eskimo, a third party should get hold of the personal data of her customer(s) or abuse them causing damage to the customer, before actively claiming damages, the customer shall give Eskimo the opportunity to either first address this third party or undertake the necessary steps to stop the damage and/or to address this third party by non-voluntary intervention and/or indemnity for the damages claimed by the customer on behalf of Eskimo.

Legal information on right of return

  • Right to abandon sale

The consumer has the right to inform the seller that he abandons his purchase within 14 days following receipt of the article, without payment of a fine or without motive given. The purchase of each item only becomes final after the expiry of this 14-day return period. As soon as the consumer has stated that he wishes to withdraw from the contract, a new period of 14 days commences within which the consumer must actually return the item to the seller.

The timely return of the item is sufficient to fulfil this condition. Articles are returned at Eskimo's expense and risk in any case. Items shall be returned to the address in accordance with Clause 10.

  • Consequences of the return

If the consumer wishes to exercise his right of return, both parties shall return all articles and payments received, as well as, if necessary, any potential advantages arising from the possession of the article or the payment. Damages for possible decrease in value can be claimed, in case the quality of the articles has declined.

The legal guarantee is 2 years.

Online Dispute Resolution platform

Link to the European Commission's online consumer dispute resolution platform (also known as: ODR platform):

Or to be emailed to

Competent court and applicable language
The courts of the district of Ghent are competent for any dispute concerning these conditions. In case of unclarities resulting from the informative translation of the original Dutch text, the content of the latter will prevail.

Operator of the online shop - contact
Autostradeweg 2
9090 Melle - Belgi

Registered in the Trade Register Gent under number HRG 154.295 RCG and with VAT number : BE 0436.269.574

Company management: Stanislas De Groote
By e-mail:
By letter: ESKIMO - Autostradeweg 2 - 9090 Melle - Belgium