We ship to almost every country in and surrounding the EU. Below you can find a detailed list of our current ship-to-countries as well as the rates. Take not that delivery outside of Belgium takes a little longer due to customs and the use of varied parcel services.
Please do not hesitate to contact us via firstname.lastname@example.org if your country is not included in our shipping list, we’ll gladly arrange delivery to your destination.
How long does it take for my parcel to arrive?
We strive to send out our parcels within 2-5 working days. Once sent out and handed over to our local parcel service delivery usually takes about two days before it arrives. For deliveries abroad this can take a couple of days longer, depending on the local delivery courier, distance, and customs checks.
Delivery might take longer during Christmas & New Years, due to the big amount of orders. Thank you for your patience and understanding.
My country’s not on the list, does that mean I can’t order?
No worries, you can send an email to email@example.com and we’ll happily arrange delivery to your destination.
I didn’t receive a tracking link, can you track my parcel?
The tracking link is activated once the parcel is handed over to the courier, so this might take a couple of days. If you haven’t received one, feel free to contact firstname.lastname@example.org and we’ll provide you with an update and additional tracking information.
Tip: Be sure to check the specified email address and your spam folder.
Do I have to pay to return something?
Not at all, you don’t have to cover a single cost. We provide you with the necessary documents to return your parcel free of charge. The refund is processed approximately 1-14 days after receiving your parcel.
Can I check out as guest instead of creating a profile?
Right now it’s not possible to place an order as a ‘guest’, and you are required to create a customer account. However, this only takes about a minute and provides us with the necessary information to provide a swift delivery and any assistance you might require. Your data is fully protected and will not be passed on to third parties.
Can I choose the parcel service?
Depending on the destination our system automatically assigns a parcel service, so choosing one yourself is not possible.